Program Manager

Purpose of Position

The Program Manager’s primary role is to effectively manage and supervise a team of certified instructors within the assigned program(s), to ensure delivery of training meets or exceeds client and customer needs. The Program Manager is also responsible for development, modification, maintenance and delivery of program course material and assists in the certification of flight training devices, as applicable, to support training delivery.

Tasks and Responsibilities

• Manage daily training and checking activities of instructors.
• Manage program instructors’ performance
• Support Scheduling Specialist in organizing, planning, and assigning instructors to customer training events
• Maintain expert-level knowledge of the program aircraft and its original equipment manufacturer (OEM), applicable courseware, training documentation, technology, and equipment; technological and regulatory developments impacting training delivery
• Regularly review program staffing and anticipate changes in personnel and customer demands
• Evaluate and approve all new and existing instructors for certification of program-required training activities.
• Maintain expert-level knowledge of the program aircraft and its original equipment manufacturer (OEM), applicable courseware, training documentation, technology, and equipment; technological and regulatory developments impacting training delivery, and the key customers receiving training under the program and overall demands for training in the program.
• Maintain instructor qualifications

Minimum Education

• One of the following educational/experience qualifications must be met:

o Bachelor’s degree is required (or its educational equivalent if issued outside the U.S. or Canada). A degree in business or aviation management is preferred.

o Three (3) years’ related experience and/or training; or o Equivalent combination of education and experience in the aviation or training/education field.

• Current pilot and instructor certificates and ratings necessary to provide training for all aircraft within the assigned program.

Minimum Experience

• Minimum of six (6) months’ work experience in a teaching/training environment. Experience within teaching/training environments for adult learners is preferred.

• Minimum of two (2) years’ experience as appropriate in the program field as a pilot, aircraft maintenance technician or cabin safety function. Other aviation industry related experience will be considered.

• Previous management experience preferred.

Knowledge, Skills, Abilities

• Proven ability in people management; resourceful; problem-solver.

• Results-oriented with high drive to achieve objectives and standards.

• Excellent customer service skills.

• Knowledge of aviation terminology as specified by FAA/NAA, EASA, or other applicable aviation regulatory authority(ies).

• Knowledge of basic scheduling concepts and/or experience with scheduling software.

• Detail oriented with excellent organization and time management skills.

• Excellent verbal and written communication skills.

• Ability to interact with various levels of management in a professional manner.

• Ability to adapt to changes rapidly and perform in a fast-paced work environment.

• Service-oriented and ability to adapt/respond to different types of personalities of clients and customers.

• General knowledge of the following software: MS Office Suite, TMS Systems, CRM, and iOS.

Physical Demands and Work Environment

FlightSafety provides reasonable accommodations to qualified individuals with disabilities to enable them to perform their essential job functions. Subject to reasonable accommodations that may be provided, this position involves the following physical demands:

• Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication).

• Range of body motion to deliver or observe training activities, including: o Reach, exert pressure and manipulate the rudder controls and/or anti-torque with both feet in simulator training devices.

o Reach and manipulate numerous controls within the simulator device from the instructor’s chair.

o Enter and exit the simulator device by going up and down stairs and using the provided ramp.

• Vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus; in each case, as applied to viewing monitors, technical documents, diagrams, and reference materials.

• The noise level in the work environment is low to moderate.