Regional Director of QMS

Purpose of Position

The Regional Director of Quality is responsible for overseeing/assisting the Director of Center QMS and Administrator of Center QMS with the creation, implementation, integration, and operation of the FlightSafety International Operation’s Quality Management System (QMS) and Safety Management System (SMS).

Tasks and Responsibilities

• Provide support to the assigned Director of Quality and Center QMS Administrator.
• Establish positive working relationships with assigned Learning Centers; become the Learning Centers’ first point of contact (POC) for issues or questions affecting the QMS.
• Conduct Learning Center assist visits to train, monitor, mentor, and ensure adherence to QMS throughout the Learning Center.
• Responsible for the execution and oversight of Compliance Monitoring activities and the QMS processes related to all activities including but not limited to Management Review, Internal Audit, Corrective Action, Root Cause Analysis and SMS.
• Participate in the design, development, and improvement of QMS processes and procedures to ensure company-wide standardization focused on delivering the best products and services to our clients and customers.
• Interact with Director Quality and Compliance Monitoring, Operations Directors and Learning Center Teams to develop and improve QMS processes and procedures to ensure regulatory requirements are met. Actively participate in developing training as applied to new and revised processes.
• Provide consultation to the Director of Quality and Compliance Monitoring, and other senior management, as requested, regarding planning various long and short-termed business objectives from a QMS perspective.
• Review audits, and inspections; conduct trend analyses to determine best practices and areas for improvement; and recommend changes to policy, process, internal training, or supporting business systems to support continuous improvement.
• Conduct root cause analysis of issues that negatively affect the organization’s ability to meet regulatory requirements, customer needs, and requirements; recommend and follow up on corrective actions to correct non-conformities.
• Support audits and mentoring of EASA, FAA, and other regulatory requirements.
• Support Service Edge tickets regarding QMS and SMS.
• Administration of QMSplace and TeamSpace pages for QMS/SMS.
• Monitor PDPS processes and act as Business Change Manager.
• Represent the Training Operations Quality Manager during Regulatory meetings/audits as assigned.
• Conduct internal and systems audits and support external audit activities as required
• Develop and conduct QMS training to be provided for all civil training employees involved in the QMS process.
• Participate and/or conduct monthly QMS teleconferences.
• Work with cross-functional teams to develop improved coordination across the enterprise.
• Participate in Rapid Improvement Exercises (RIE) as assigned.

Minimum Education

• Bachelor's degree (B.A./B.S.) from a four-year college or university preferred.

Minimum Experience

• Documented previous minimum experience within a FlightSafety Learning Center of three (3) years or above as the Director of Center QMS.
• Knowledge of ICAO Annex 19, FAA Part 60 and 142, EASA ATO and FSTDO, requirements, and regulations as they pertain to QMS and SMS.
• Experience with theory and practice of Quality Management, Quality tools, process mapping, methods, and statistics.
• A minimum of two (2) years of Project Management experience; documented experience specifically in coaching and developing others’ skills, mentoring, and facilitating.
• Familiarity with the DMAIC process (Define, Measure, Analyze, Improve, and Control) is preferred.
• Knowledge of, and experience with, training documentation and development of training materials.
• Exposure to Lean/Six Sigma continual process improvement tools and Green Belt / Black Belt training is considered a plus.

Knowledge, Skills, Abilities

• Ability to communicate effectively both verbally and in writing.
• Attention to detail.
• Proficient in MS Office suite.
• Excellent organizational skills
• Ability to interact with various levels of management in a professional manner.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee may be required to stand; walk; sit; climb or balance, and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.