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Program Manager

Date: Jul 18, 2019

Location: Moonache, NJ, US, 07074

Company: FlightSafety International

Requisition 14348



The Program Manager (PM) is responsible for the operation of the assigned Pilot Training Program(s) within the Learning Center by performing the following duties:


Training Standards – Program Activities: (Includes Compliance with regulations and guidelines and Quality Management System (QMS) policies and procedures); plus Lesson Planning, Current Material and Set-up.


Supervise and manage the day-to-day Customer training activities specific to the program aircraft to include aircraft-specific training delivery, Customer scheduling, Instructor scheduling, condition of training equipment, and training documentation.

• Ensure that training materials are prepared, maintained and used in accordance with all regulatory requirements by periodically comparing said requirements with day-to-day activities and any audit inspection results at the Center.

• Coordinate with the appropriate agencies/authorities (FAA/JAA), the Corporate PM - Automated Flight Deck Training, and appropriate FlightSafety International personnel regarding all matters concerning the approval of Flight Training Devices (FTDs) and appropriate training curriculum material, as requested.

• When necessary, provide "hands on" supervision of Instructor(s) to ensure Instructor(s) continuing competency to train FlightSafety International’s Customers within the assigned program.

Training Standards – Instructor Activities: (Includes Compliance with regulations and guidelines and QMS policies and procedures)

• Maintain Instructor qualification in accordance with NOTE on the last page of this Job Description.

• Maintain Instructor qualification in accordance with FlightSafety International’s Quality Maintenance Systems (QMS) processes and procedures. (Refer to QWI-62-02-01)

• Keep current all certificates, ratings and designations required to perform duties as a Ground, Simulator or Flight Instructor.

• Responsible for monitoring and ensuring training compliance with FlightSafety International’s ‘Instructor Performance Standards’.

• Act as a Ground, Flight (Simulator), and/or Flight (Aircraft) Instructor, as needed. (See appropriate Job Descriptions for required qualifications)

• Provide information and resources to individual Instructors in support of the conduct of Customer training.

• Ensure Instructors are informed of unique Customer training requirements and ensure compliance with those requirements during Customers’ training.

• Establish and maintain expanded Instructor Action Guides (IAGs) for appropriate program(s).

• Update and modify Lesson Plan notes, syllabi and teaching aids, as necessary.

• Conduct periodic Instructor meetings to communicate policies, procedures, and unique Customer training issues.

• Evaluate, in conjunction with the Director of Standards (DOS), all New-Hire Pilot Instructors at the completion of their initial training and qualification phases and certify them as ready to teach the subjects/courses which they are scheduled to instruct.

• In conjunction with DOS, establish in-house training programs to maintain and improve Instructor-teaching skills.

Teamwork – Internal & External Activities:

• Communicate with the Center’s Director of Training (DOT) and the Center Manager concerning Customer training activities, scheduling and documentation, Simulator status and Instructor scheduling.

• Coordinate directly with the Lead Center DOT, if applicable, to ensure standardization between Lead and Satellite training programs.

• Coordinate with other Program Managers (PMs) within the Learning Center to exchange ideas, identify common problems, discuss successful solutions, promote standardization and encourage efficient Center operations.

• Coordinate all resources necessary for the conduct of training, as well as communication with Customers before, during and after their Center training activity regarding effectiveness of training material.

Mentoring/Managerial Activities:

• Interview prospective employees, evaluate and recommend employment.

• Provide project direction(s); set priorities and monitor staff achievement.

• Direct and/or facilitate departmental staff meetings and oversee distribution of meeting minutes to appropriate personnel.

• Coordinate and manage department staffing levels with approval from the Center’s DOT.

• Provide orientation training and training on usage of appropriate software systems, as required of each employee, as needed.

• Analyze status of all current projections/plans and keep the DOT apprised of any problem areas or issues.

• Complete Performance Appraisal documents (6 month, annual, and promotion) and conduct Performance Appraisal conferences with employees.

• Coordinate departmental personnel matters with Teammate Resources.

• Establish methods by which quality and efficiency is monitored in the department.

• Interface with other supervisors/managers, as needed.

• Prepare, submit and monitor annual budget for department.

• Assist Center management in the scheduling of Instructors and ensure that schedule changes are properly recorded and communicated to appropriate parties, as needed.



Associate's degree (A.A.) from a two-year college or technical school preferred, or three (3) years' related experience and/or training; or equivalent combination of education and experience; equivalency years experience substitution must be in related field.

Minimum of six (6) months experience in a teaching/training environment, especially where the material is designed for adult (over 18 years old) participants, preferred.

For all current qualifications, please refer to the requirements noted in the appropriate Ground, Simulator and Flight Instructor Job Descriptions.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

Nearest Major Market: New York City
Nearest Secondary Market: Newark