Account Manager

Purpose of Position

• The objective for the Account Manager is to retain and increase revenue of assigned customers.
• They function as first point of contact for established customers and clients to ensure overall customer service by maintaining awareness of customer needs, desires and levels of satisfaction with FSI training and training products.

Tasks and Responsibilities

• Demonstrate industry-leading account management skills to ensure retention and growth of assigned accounts within a territory.
• Possess skills to work within a sales team managing all aspects of the sales cycle within an assigned territory.
• Ensure all accounts are attending training by leveraging internal scheduling systems and customer relationships.
• Schedule and assist clients with Scheduling Requests
• Capture any add on training, upselling and renewals from a contractual point of view
• First POC for any billing questions, account reconciliation, coordinate with finance POC for invoice or AR issues
• Assure account accuracy-Work with Center POC for Customer Service Experience
• Travel annually to top 5 assigned accounts within territory to visit with customers as well as attend local industry events.
• Be proficient in all FSI client interfacing systems such as CRM, Genesis System, SAP, FlightSafety App, FlightBag, Enterprise Analytics
• Meet and Exceed Sales Goal

Minimum Education

• Bachelor’s degree

Minimum Experience

• 3-5 years related sales or aviation industry experience required

Knowledge, Skills, Abilities

• Fluency in English, through both verbal and written communications; able to speak, understand, read and write
• Excellent verbal and written communication skills
• Excellent computer skills including, MS Office suite and CRM.
• General knowledge working with a business accounting system, ex SAP-Excellent organizational skills
• Ability to interact with various levels of management in a professional manner
• Ability to adapt to changing schedules and high-pressure situations
• Knowledge of management principles and their applications
• Able to work unsupervised, as needed

Physical Demands and Work Environment

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate.
• The employee may be required to stand; walk; sit.