Center Manager - Toronto Learning Center

Purpose of Position

The Center Manager provides strategic and operational leadership for the FlightSafety International Learning Center, ensuring alignment with the company’s mission as the factory-designated training organization. This role oversees all aspects of Center operations—including safety, customer experience, employee engagement, training system performance, and financial management—to deliver world-class aviation training.

Areas of Focus

Safety

• Promote a strong safety culture and ensure that all Center operations comply with FlightSafety International’s safety policies, quality management system (QMS), and regulatory requirements.
• Ensure facility, training equipment, and simulator operations maintain the highest standards of safety and reliability.
• Actively identify and mitigate safety risks and nonconformities through corrective and preventive action processes.
• Collaborate with the Director of Regulatory Affairs and other functional leaders to maintain compliance with all applicable regulations.

Customers

• Foster a customer-first environment that delivers exceptional training experiences and long-term partnerships.
• Maintain positive relationships with Customers, aircraft manufacturers, and vendors to ensure service excellence and contract compliance.
• Seek and act on feedback to continuously improve training programs, scheduling, and overall customer satisfaction.
• Promote FlightSafety International’s brand and reputation as the industry’s leading training provider.

Employees

• Lead, coach, and develop a high-performing team that embodies FlightSafety International’s FlightPlan, values, and commitment to quality.
• Conduct performance reviews, approve merit increases, and ensure clear communication of expectations and goals.
• Support employee engagement, professional development, and a culture of teamwork and accountability.
• Facilitate regular team meetings, share organizational updates, and promote cross-functional collaboration within and beyond the Center.

Training Systems

• Oversee all training operations, ensuring courseware, simulators, and learning programs meet the highest standards of accuracy, compliance, and effectiveness.
• Coordinate simulator and flight training device (FTD) support with the Simulation Systems Division (SSD) to maximize uptime and training reliability.
• Ensure proper use and continuous improvement of the Quality Management System (QMS).
• Collaborate with Courseware Support and Marketing functional groups to align training offerings and materials with customer and market needs.
• Leverage technology (including SAP, PowerBI, and other systems) to manage scheduling, instructor assignments, and operational data efficiently.

Finance

• Develop and manage the Center’s Business Action Plan (BAP), aligning operational and financial performance with corporate objectives.
• Exercise disciplined cost control while identifying opportunities to enhance profitability and operational efficiency.
• Prepare, monitor, and report on financial performance metrics, including revenue, expenses, and utilization rates.
• Analyze and justify capital investments, new training equipment, and personnel resources based on business need and ROI.

Qualifications

• Bachelor’s degree in Business Administration, Aviation Management, or a related field (preferred).
• Minimum of 7–10 years of progressive leadership experience in aviation training, operations, or related technical industries.
• Demonstrated success in managing budgets, driving operational excellence, and leading cross-functional teams.
• Strong understanding of FAA/EASA regulatory requirements and QMS/ISO principles.
• Excellent communication, interpersonal, and decision-making skills.
• Proficiency with SAP or similar enterprise resource systems.

Core Competencies

• Safety Leadership – Champions a proactive safety and compliance culture.
• Customer Focus – Builds lasting relationships through service excellence.
• People Development – Inspires, empowers, and develops team members.
• Operational & Technical Expertise – Ensures reliability and quality in training systems.
• Financial Stewardship – Manages resources effectively to achieve business goals.

Working Conditions

Office and simulator training environment with periodic travel to other Learning Centers or customer sites.