Senior Desktop Engineer

Purpose of Position

The Citrix & Systems Engineer is responsible for implementing and maintaining our enterprise virtual infrastructure environment. This role combines specialized Citrix administration with comprehensive systems engineering, focusing on VMware ESXi infrastructure and enterprise systems architecture.

Tasks and Responsibilities

The engineer will co-manage our Citrix Virtual Apps and Desktops environment while overseeing VMware ESXi infrastructure operations. Key activities include working under the principal architects on design, build and high-availability solutions, performing capacity planning, developing automation workflows, and testing disaster recovery initiatives. The position involves managing virtual desktop infrastructure, maintaining system performance, and ensuring seamless integration between Citrix and VMware environments.

Core responsibilities include managing Citrix components such as StoreFront, Delivery Controllers, Cloud Connectors, and Virtual Delivery Agents (VDAs). The engineer will optimize Machine Creation Services (MCS) for image management, configure Workspace Environment Management (WEM) policies, and maintain Application solutions. Additionally, they will manage Profile Management with FSLogiX, establish HDX policies for optimal user experience, and integrate authentication solutions including SAML and multi-factor authentication.

Minimum Education

 Associate's degree or equivalent work experience in lieu of degree; Bachelor's degree preferred

Minimum Experience

8+ years of professional experience in software administration with Microsoft platforms (i.e., Azure, O365, on-prem stacks, SaaS, ServiceNow, CAD, SharePoint, Documentum, or PLM)  
Equivalent education combined with certifications could be substituted for the above professional experience  

Knowledge, Skills, Abilities

The role requires expertise in Citrix configuration, SSL certificates management, and implementing secure remote access solutions. The engineer will monitor and optimize End User Experience Monitoring (EUEM) metrics, manage license servers, and ensure proper load balancing across delivery groups.

This role requires partnering with cross-functional teams to optimize system performance, implement security measures, and provide escalated support for complex technical issues. The engineer will lead projects to improve infrastructure reliability, scalability, and efficiency while maintaining documentation and standard operating procedures for all managed systems.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit.
Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. 
The noise level in the work environment is usually low to moderate.