Manager, Talent Programs

Purpose of Position

The Manager, Talent Programs is a key position within the Talent Management Function. They collaborate with other Talent Acquisition leaders, Learning & Development, recruiters, coordinators, HR SMEs and Business Partners, and various functional stakeholders to identify opportunities to improve talent processes, policies and procedures, and lead/execute on strategic department-wide programs, including but not limited to: Internship program, Military/Collegiate Outreach, Contingent Labor, Onboarding, Recruitment Marketing, and/or Performance Management. This position may lead a team to assist in execution of these programs.

Tasks and Responsibilities

• Collaborate cross-functionally to identify opportunities for continuous improvements to talent business operations with a focus on improving customer experiences through standardization, automation, and digitization. 
• Lead, coach, and partner with a team of talent coordinators, analysts, and/or recruiters.
• Ensure alignment of talent programs to our talent lifecycle and FlightSafety's employer brand and strategy.
• Project manage continuous improvement and process mapping initiatives for key talent programs across all business units, including the communication timelines for project implementation.
• Provide direct vendor management for operations/compliance vendors (preemployment screenings, talent assessments, etc.) and outsourced labor providers (staffing agencies, search firms, and RPOs/BPOs).  
• Develop and maintain department-wide Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and Key Performances Indicators (KPIs) metrics.  
• Deliver recurring reports/dashboards on talent KPIs and survey data such as: hiring manager satisfaction, candidate experience, etc. 
• Develop and assist in the facilitation of a standardized Talent Acquisition training program to ensure all newly hired/promoted recruiters and coordinators are properly oriented to the organization’s TA processes, technology stack, and third-party tools.  
• Develop and continuously improve company-wide onboarding program to ensure new hire success.
• Support background check adjudication, immigration, and onboarding initiatives, as needed. 
• Develop/support talent drive programs such as referral bonuses, sign-on bonuses, etc. as needed.

Minimum Education

• Bachelor's degree in business administration or a related field, or equivalent combination of education and experience required
• Professional recruiting/HR certifications (SHRM, AIRS, etc.) preferred. 

Minimum Experience

• 5+ years’ experience in talent acquisition/recruiting, human resources and project management;
• 1 + year of people leadership experience preferred.  
• Technical expertise with an array of leading Applicant Tracking Systems (ATS), Human Capital Management (HCM) platforms, and Customer Relationship Management (CRM) tools
• Experience translating business challenges and questions into data-driven solutions.

Knowledge, Skills, Abilities

• Project management experience; proven ability to propose, manage, and continuously improve HR/Talent projects
• Strong communication and interpersonal skills
• Ability to understand business needs and translate into talent solutions

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.