Manager, IT

Purpose of Position

The Manager, IT- Software Engineering, oversees all Software Engineering operational activities. This includes leading custom application development and owning relationships with Managed Service Providers and SaaS partners.

Tasks and Responsibilities

• Be a Servant Leader who drives business value through the strategic use of custom application development in the training management and manufacturing domains
• Coach and lead your hybrid scrum/extreme programming teams to adopt modern dev ops and test driven development practices
• Own MSP and SaaS partner relationships
• As an application and domain owner, develop and maintain strong business partner relationships
• Establish and manage to your annual budget while maintaining a sustainable pace for your teams
• Act as overall delivery lead of projects, collaborate with project managers and infrastructure leaders, and own your team’s releases
• Lead your team’s operations and break fix activities
• Facilitate 24x7 on-call support, after-hours as needed
• Prioritize and manage workload, issues, and risks
• Limited travel when required

Minimum Education

• Bachelor's degree from an accredited institution or equivalent industry experience

Minimum Experience

• 10+ years in Information Technology in one or more of the technical areas currently used by FSI. This may include software engineering (SAP, .NET languages such as C#, VB.NET, C++), data engineering (SQL), network/telephony, infrastructure, deskside support (Windows applications and operating systems), project management, or business relationship management
• 5+ years of team management experience
• Strong understanding of SDLC and Agile methodologies
• Excellent collaboration and communication skills are a must

Knowledge, Skills, Abilities

• Servant Leadership (reference Management 3.0)
• Ability to drive transformational change in an emergent agile culture
• Fluent in Scrum Practices, could easily act as a scrum master and author user stories with GHERKIN with acceptance criteria
• Fluent in Extreme Programming practices, can coach Test Driven Development and related practices, knows to “keep the campground clean,” interested in Domain Driven Design
• Values lean metrics and their healthful application
• Understands how to leverage static and dynamic code scanning results
• Fluent in modern DevOps and DevSecOps practices, e.g., red/green deployments, ensure segregation of duties
• Drive compliance with NIST 800-171, CMMC (CUI and ITAR), and related control frameworks
• Tech Stacks under management: xUnit, advanced test automation frameworks, node js, .Net, Blazer, HTML, HTML5, PHP, Cold Fusion, SQL, AS400/DB2, others as appropriate
• Strong written and verbal communications skills

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate.  The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.