Manager, Accounting Operations

Purpose of Position

The Manager, Accounting Operations manages operational accounting functions as they relate to collections and credit. This position will lead a team of five individuals on the Collections team to ensure timely receipts from customers. This position will also work with Financial Leadership on initiatives to review and analyze selected Accounting & Finance department processes and make recommendations to improve procedures to create a more efficient Collections workflow.

Tasks and Responsibilities

Essential Duties and Responsibilities: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned. 

Daily Responsibilities:

• Establish and maintain guidelines, processes, policies, and industry best practices for collections of receivable balances
• Develop and enhance strategies and workflows to minimize financial exposure and create action plans and solutions to partner with internal and external stakeholders
• Key liaison for Sales team to communicate strategy and drive alignment across various FlightSafety teams in order to set appropriate expectations with our customers on payment expectations
• Prepare and present recurring reporting and KPIs on bad debt, high risk accounts, and industry developments that may affect collection of receivables
• Manage and oversee collections portal YayPay including workflows, administration, recordkeeping, communication, and reporting
• Establish good working relationships with internal teammates like Sales, Accounts Receivable, and Billing
• Perform credit reviews to grant payment terms for customers or evaluate overall credit worthiness of external partners
• Manage and partner with Third Party collection agency
• Serve as escalation point for direct reports to troubleshoot issues or suggestions to find alignment with customers
• Oversee and support the coaching, development, and training of team members.

Other Duties and Responsibilities

• Oversee and support the coaching and development of team members
• Train and cross-train team as needed
• May work directly with external customers to resolve issues
• Participate in special projects as assigned
• Implement process improvements and share best practices across the department
• Establish productive relationships with cross functional teams
• Travel as required

Minimum Education

• Bachelor’s degree in Accounting, Finance, or Business

Minimum Experience

• 5+ years of experience in Collections/Operations
• 3+ years of management experience
• Proven ability to lead a team of professionals
• Excellent verbal and written presentation skills
• Excellent organizational and analytical skills
• Ability to explain complex financial data in clear, straightforward language
• Ability to read and interpret financial reports
• Proven ability to overcome obstacles and get results
• Displayed ability to work in a dynamic and fast paced environment

Knowledge, Skills, Abilities

• Knowledge of SAP and Concur or similar systems
• Proficient with EXCEL, Access, Word, PowerPoint
• Other software programs may be required, as needed.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.