Infrastructure Engineer

Purpose of Position

The Infrastructure Engineer proactively and holistically participates in and supports architecture/engineering activities that guide the development and management of technical and infrastructure solutions. These solutions enable the organization's future-state business capabilities and drive the organization's targeted business outcomes. Technologies include data center, infrastructure, cloud, mobile, AI, Internet of Things (IoT), blockchain, edge computing, and immersive experiences technologies. In addition, the Infrastructure Engineer creates deliverables that help develop target-state guidance (reusable standards, guidelines, individual parts, platforms, and configurations) for evolving the technical infrastructure across the enterprise to enable business strategy and deliver targeted business outcomes.

Tasks and Responsibilities

Works with peers (e.g., enterprise, business, information, solutions, and security architects) to analyze business strategy and trends and change requirements in other enterprise architecture viewpoints (such as business, information, and solution) to derive the future state technology architecture. This includes defining the requirements, principles, and models that guide technology decisions for the enterprise
•    Analyzes the current technology environment to detect critical deficiencies, legacy, and technical debt and recommends solutions for improvement. In addition, leads the analysis of technology industry and market trends to determine their potential impact on the enterprise and the enterprise technology architecture
•    Collaborates with technical subject matter experts and peers to develop technology architecture that enables and drives new business capabilities and operating models
•    Drives digital innovation by leveraging innovative new technologies and approaches to renovate, extend, and transform the existing core technology base and IT estate
•    Defines high-level migration plans to address the gaps between the future and current state
•    Understands technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models
•    Guides technology investment decisions based on analysis and evaluation to drive targeted business outcomes
•    Assists with designing the governance, assurance, and standards activities associated with ensuring enterprise technology architecture compliance of projects and products
•    Participates in the research, evaluation, and selection of software technology and product standards and the design of standard configurations
•    Facilitates technology implementation and modification activities (for example, projects and products), particularly for new or shared infrastructure solutions
•    Consults on application or infrastructure development projects to harmonize systems or infrastructure with the enterprise technology architecture and identify when it is necessary to modify the enterprise technical architecture (ETA) to accommodate immediate or future project needs
•    Creates and delivers working, production-ready reference implementations that can be leveraged easily by agile teams
•    Works closely with the product managers, product owners, and peers (e.g., enterprise, business, information, security, and solutions architects) to enable infrastructure agility, scalability, and resilience to support required product needs throughout the product lifecycle
•    Collaborates with business constituents, other team members, project teams, and staff in various IT functional areas as needed to fulfill the responsibilities described above
•    Documents necessary enterprise technology architecture design and analysis work, possibly including project postmortem documentation and metric collection
•    Designing, deploying, and managing containerized infrastructure using Kubernetes (K8s), including cluster architecture, node management, and workload orchestration
•    Developing and maintaining Helm charts for application deployment and configuration management across multiple environments
•    Architecting and implementing GitOps workflows using ArgoCD for continuous deployment and infrastructure-as-code management
•    Designing and implementing secrets management solutions using Vault for secure credential storage and rotation across enterprise infrastructure
•    Configuring and managing Akamai content delivery and edge computing services for optimized global content distribution and DDoS protection
•    Provide Level 2/3 support and troubleshooting to resolve infrastructure and application deployment issues

Minimum Education

• Bachelor's degree from an accredited institution or equivalent industry experience
• Certifications in Infrastructure discipline, i.e., Amazon or Cloud certifications strongly desired

Minimum Experience

• 3+ years of design and implementation experience in IT, with deep knowledge in infrastructure and network design, cloud technologies, and active directory and protocols
• Exposure to multiple, diverse technical configurations, technologies, and processing environments (such as inside-out, outside-in, and outside-out)
• Hands-on experience with network deployment, management, monitoring, and network analytics tools.

Knowledge, Skills, Abilities

• Azure or Cloud infrastructure certifications are strongly preferred 
• Proficient understanding of containerized infrastructure and Kubernetes (K8s) architecture, cluster management, and workload orchestration
• Proficient understanding of Helm for package management and templating in Kubernetes environments
• Proficient understanding of GitOps principles and ArgoCD for declarative continuous deployment and infrastructure management
• Proficient understanding of HashiCorp Vault for secrets management, encryption, and credential rotation across enterprise infrastructure
• Proficient understanding of monitoring, logging, and observability solutions (Prometheus, Grafana, ELK Stack, New Relic, Datadog)
• Proficient understanding of Akamai services including content delivery networks (CDN), edge computing, DDoS protection, and global traffic management
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
• Strong experience with container technologies (Docker, container registries, image optimization, and security scanning)
• Strong scripting and automation capabilities (Bash, Python, PowerShell, Go)
• Excellent analytical and technical skills
• Excellent written and verbal communication skills
• Excellent planning and organizational skills
• Developing knowledge of information principles and processes
• Developed understanding of network and security architecture
• Developed understanding and knowledge of system development life cycle methodologies (such as waterfall, spiral, agile software development, rapid prototyping, incremental, synchronize and stabilize, and DevOps)
• Developed understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)
• Developed understanding and knowledge of IT standards and controls
• Experience with Infrastructure-as-Code (IaC) tools and cloud-native deployment patterns

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.