Director, IT End User Support

Date: Jun 19, 2024

Location: Columbus, OH, US, 43219

Company: FlightSafety International

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Director, IT leads multiple teams within Infrastructure, Network/Telephony, Project Management and Deskside Support / End User Support Services. The Director, IT owns executive-level relationships and serves as a single point of focus, working to converge IT solutions across multiple functions, departments, and business lines. As an experienced change agent, the Director will diplomatically and effectively drive improvements on the team and at the organizational level.

Tasks and Responsibilities

  • Facilitate IT strategic and operational planning to achieve business goals
  • Partner with department leaders to understand business strategy, demand, and priorities and help the business propose programs/projects to drive those strategic goals
  • Direct continuous improvements of systems and procedures
  • Anticipate how the business strategy or policy changes will impact systems and processes
  • Participate in the development of departmental IT budget
  • Assist in developing business case justifications and cost/benefit analyses for IT spending and initiatives
  • Measure effectiveness of deployed solutions
  • Coordinate and facilitate consultation with senior-level stakeholders to define technology roadmap and systems requirements
  • Develop strong relationships with senior business leaders, articulate risks, negotiate tradeoffs facilitate decision-making, prioritize, and remove cross-team impediments
  • Work across organizational boundaries to manage communications and build positive relationships
  • Lead strategy for end point engineering, automation and IT service management

Minimum Education

  • Bachelor's degree from an accredited institution or equivalent industry experience
  • Professional educational certificates in area of expertise, technical certifications, or equivalent experience are preferred

Minimum Experience

  • 10+ years of experience managing and directing an IT function, including experience in strategic planning and execution
  • 8+ years of experience facilitating the development and implementation of business initiatives and projects
  • Proven experience in strategic IT planning, organization, and development
  • Working knowledge of waterfall, agile, and project management methodologies and systems
  • Prior team oversight up to 40 individuals
  • Experience leading desktop, field services, security/patch mgt, inventory asset management, virtual desktop support efforts, Citrix, and remote support efforts
  • Experience with MECM (SCCM), Intune, AD Group Policy, ServiceNow, Jamf, Vulnerability Management, Service Desk Management (ITSM/ITIL)

Knowledge, Skills, Abilities

  • Ability to listen and build rapport as a strategic partner, vertically within the business unit, as well as with senior leadership and other functional IT teams
  • Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
  • Knowing when to push an agenda and when to let a situation develop, rest, or advance
  • Exceptional ability to lead change using positive and collaborative methods
  • Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience
  • Understand and integrate business strategies and trends in technology to deliver value
  • Ability to identify gaps and areas that need improvement
  • Ability to effectively communicate with both technical and non-technical individuals
  • Strong client service focus exhibiting proactivity, and follow through on commitments
  • Experience in interacting with development teams to deliver the right solution the first time
  • Excellent organizational, multi-tasking, and problem-solving skills with the ability to communicate clearly and concisely in both written and verbal formats at all levels
  • Self-starter who is successful in working in a team environment and has demonstrated experience in making complex decisions at pace and working with autonomy
  • Ability to drive transformation
  • Ability to drive automation efforts
  • Ability to diplomatically identify and resolve risks

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market: Columbus