Collections Supervisor

Purpose of Position

The Collections Supervisor will oversee the collections activities at FlightSafety. The Collection Supervisor will also be responsible for managing, coaching and training a team of Collections Coordinators.  

Tasks and Responsibilities

The following duties are essential to the successful and satisfactory performance of this job.  Other duties may be assigned. 

• Monitor and facilitate daily collections operations, provide direction, set priorities, and oversee team performance to ensure exceptional customer service.
• Oversee the processes ensuring minimizing AR balances across the company. 
• Provide KPI and collections metrics to upper management and provide recommendations for improvement. 
• Oversee and process complex credit card payments and refunds. 
• Identify issues attributing to account delinquency and provide recommendations to Manager.
• Manage escalated collection issues from the team.
• Support Manager with special projects as assigned. 
• Identify and recommend ways to streamline collections services and improve processes.
• Oversee and support the coaching, development, and training of team members.
   

Minimum Education

• Bachelor’s degree or experience in lieu of degree

Minimum Experience

• 5+ years of relevant experience in Accounts Receivable or Collections
• 1-3 years of supervisory experience preferred

Knowledge, Skills, Abilities

• SAP/Salesforce or similar software preferred
• Proven ability to supervise a team
• Proven success in a collection role
• Knowledge of credit terms, and collections techniques
• Working knowledge of MS Office Suite
• High degree of accuracy and attention to detail
• Ability to meet deadlines and manage multiple tasks simultaneously
• Ability to interact with various levels of management in a professional manner
• Ability to train and motivate team members

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

#LI-BR1