Collections Coordinator

Purpose of Position

The Collection Coordinator will be responsible for monitoring prepay and credit term accounts to identify overdue payments and make collection efforts on past due accounts.  

Tasks and Responsibilities

The following duties are essential to the successful and satisfactory performance of this job.  Other duties may be assigned. 

• Monitor accounts to identify any past due balances.
• Provide exceptional customer service while making collection efforts on all past due accounts.
• Track down missing invoices for upcoming training events.
• Identify problems and inconsistencies within the collections process and recommend appropriate corrective procedures.
• Support Collections Manager with process improvement and automation with YayPay system launch.
• Process credit card payments and refunds.
• Keep detailed and accurate notes on all accounts.
• Maintain productive and working relationships with various FlightSafety teams such as sales, client experience, and the learning centers.

Minimum Education

• Associate's Degree or experience in lieu of degree.

Minimum Experience

• 2+ years of related experience
• Previous collection experience preferred

Knowledge, Skills, Abilities

• SAP/Salesforce or similar software preferred.
• Proven success in a collection role
• Knowledge of credit terms, and collections techniques
• Working knowledge of MS Office Suite
• High degree of accuracy and attention to detail
• Ability to meet deadlines and manage multiple tasks simultaneously
• Ability to interact with various levels of management in a professional manner

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.