2025 Summer Intern - Scheduling & Customer Service

Purpose of Position

The Scheduling and Customer Service intern will focus on enhancing the customer experience through process improvement, increase reporting capabilities, and emerging digital technology. Interns will perform meaningful work alongside other talented professionals gaining insight to FlightSafety International’s culture and business philosophy. This paid internship is a 10-week program that will begin May 27, 2025 and will conclude August 1, 2025. 40 hours per week will be expected of each intern. 

Tasks and Responsibilities

• Assist with process improvements in the customer service department.
• Increase reporting capabilities through data review.
• Provide a fresh perspective on how to enhance the customer experience.
• Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.
• Rotates through our divisions of responsibility and provides ideas to grow and improve the business.
• Accepts designated, business-focus projects to research, propose ideas and solutions, and present final project during the internship.
• Engages with customers or clients and provides service and/or sales.
• Provide suggestions to management for improving customer service and internal processes.
• Learns and becomes proficient on internal software systems.

Minimum Education

• Must currently be enrolled in an undergraduate or graduate program, working towards a degree, preferably in operations or aviation management.
• Cumulative GPA of 3.0 or higher at the time of application. Must be submitted on resume.

Minimum Experience

• Fundamental knowledge of computer programs, techniques, and concepts for the area of application.

Knowledge, Skills, Abilities

• Strong analytical skills and innovative thinking.
• Proficiency in Excel.
• Strong work ethic, self-motivated, positive, personable, and ability to develop relationships.
• Excellent critical thinking/problem solving skills.
• Ability to handle confidential information.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.