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Technical Support Administrator

Date: Nov 18, 2021

Location: Broken Arrow, OK, US, 74012

Company: FlightSafety International

Requisition 29617

JOB DUTIES

 

Act as liaison to Customer providing reliable, professional and courteous support in a timely manner. Plans and accomplishes a complete range of assignments and tasks that are varied and complex to provide outstanding customer service both inside and outside the company. Maintain spare parts inventory database; responsible for support requests and assists with technical support.

 

For billable engineering hours and onsite support, TSA must obtain copies of expense reports to analyze and verify all charges are logged and charged to job before submitting to accounting to invoice customer.

 

Coordinate the return of items for repair/exchange for customers including import/export information, customs paperwork and warranty determination

 

Prepare quotes for commercial and military customers necessitating the review and analysis of drawings, current BOM, material costs and labor hours, documenting BOE in comments section of quote

 

Secure vendor material quotes and lead times in order to prepare customer quotes.

 

Determine appropriate and accurate pricing structure for each quote. 

 

Responsible for the review of outside customer purchase orders to ensure content; identifying and noting any special requirements and/or compliance with associated quote.  Any nonstandard terms and conditions will be communicated in writing to the Supervisor.

 

Investigate and analyze jobs with high or unusual charges and prepare any required administrative or accounting correspondence/documentation to correct any problems found.

 

Monitor and track engineering support jobs to ensure hours and expenses do not exceed hours quoted.

 

Interface with vendors and Engineering to determine and obtain suitable replacement parts for obsolete/end-of-life items.

 

Administer warranty for outside customers.  Must be able to ascertain the various warranty terms when working with the customer. 

 

Senior TSA will maintain the current warranty list and track open orders/jobs at end of warranty period and notify accounting.

 

EDUCATION, EXPERIENCE and REQUIREMENTS

 

Associates Degree in a technical field with a minimum of 2 years’ experience; Inventory experience a plus; or equivalent combination of education and experience. (4 years’ experience = associate degree)

 

MRP, spreadsheet, database and word processing applications

 

Individuals must be capable of working effectively with limited supervision and a high degree of independence.

 

Communicate effectively in both written and verbal form using electronic media, telephone and direct contact with all customers whether FlightSafety, Commercial or Military. 

 

PROFESSIONAL REQUIREMENTS

 

Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.

 

Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.

 

Accountable for the control and distribution of documents and/or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.

 

Accountable for the accuracy and completeness of assigned tasks.

 

Able to adhere to a work schedule including prompt and regular attendance.

 

Ability to work in a constant state of alertness and safe manner.

 

 

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.


Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma