Software Engineer Product Support

Date: Jul 14, 2024

Location: Broken Arrow, OK, US, 74012

Company: FlightSafety International

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

Tasks and Responsibilities

  • Responsible for the administration and maintenance of various operating systems across multiple platforms.
  • Responsible for setting up and maintaining the software file structure for each project.
  • Responsible for configuration management of the simulator software including setting up and maintaining the source control systems and performing software builds, packaging, and installation.
  • Supports the installation and implementation of device drivers for interfacing with hardware.
  • Responsible for supporting mathematical support library, systems utilities and debug packages under the direction of a more senior engineer.
  • Evaluates hardware and software to be installed on production and development computer systems under direction of a more senior engineer.
  • Maintain consistency and quality of simulation software packages and its implementation on production and development computer systems.
  • Support software developers and applications engineers in the programming and debugging of simulation software.
  • Assist with documenting Policies and Procedures to be used by training center technicians and simulation software developers.
  • Assist with documentation related to in-house and on-site software/hardware training classes which train employees and site technicians in up-to-date simulation environment, procedures, maintenance and trouble shooting.
  • Works with fellow software engineers, hardware engineers and management to affect a smoothly integrated system.
  • Reviews and utilizes the OS and simulation software logs to support and inform co-workers.
  • Travel, shift work, and special work hours may be required to accomplish some of the above tasks.

Tasks and Responsibilities

  • Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
  • Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.
  • Accountable for the control and distribution of documents and/or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.
  • Accountable for the accuracy and completeness of assigned tasks.
  • Able to adhere to a work schedule including prompt and regular attendance.
  • Ability to work in a constant state of alertness and safe manner.

To perform the job successfully, an individual should demonstrate the following competencies:

  • Accountability - Shows up to work as scheduled, and follows instructions, policies, and procedures.  Meets productivity standards, deadlines, and work schedules.  Accepts full responsibility for quality of work, both independent and team projects.
  • Adaptability- Quickly modifies behavior to maintain effectiveness when experiencing major changes in work tasks or work environment.  Approaches change as opportunities for learning and development.
  • Results Oriented - Focuses on results and desired outcomes and how best to achieve them by ensuring that they and others stay focused on the objective and perform in accordance with clear expectations.
  • Teamwork - Cooperates and collaborates with all teammates to achieve common goals by sharing information or expertise; working together to solve problems in a positive manner while valuing the contributions of others.

Knowledge, Skills, Abilities



Demonstrated experience in the following:

  • Fortran 90, C and C++; and/or Unix highly desired
  • Workstation and Server Operating Systems
  • Scripting Languages; MS Dev Studio; MS Visual Source Safe and Team Foundation Services
  • MS Office, including Power Point and Access Emacs and VI a plus




PC hardware, servers, networking hardware and standard office equipment such as computers, phones, photocopiers and fax machines.

Knowledge, Skills, Abilities



 Fluent technical English through both verbal and written communications is a must.  Able to effectively present information, pose and respond to questions from subject matter experts including technical, pilot, engineering, managerial, clients and customers.  The occasional need to effectively present information in one-on-one or small group presentations is required.


Able to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry; Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


  • Valid Driver’s License, where applicable.  Must possess a valid Passport or be able to obtain a valid Passport at company expense.
  • Ability and willingness to travel at least 75-80%

Physical Demands and Work Environment


While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

The employee is occasionally required to stand; walk; climb or balance.

Must work with keyboard, mouse, and monitor for long periods of time.

The employee must occasionally lift and/or move up to 30 pounds.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; high, precarious places and fumes or airborne particles.

The noise level in the work environment is usually moderate.


FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma