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Product Support Hardware Engineer

Date: Nov 20, 2021

Location: Broken Arrow, OK, US, 74012

Company: FlightSafety International

Requisition 27856



Coordinate with FlightSafety Centers and outside customers to provide technical support of FlightSafety Training Devises.


Installs, checks out, operates, troubleshoots, maintains, repairs, and modifies equipment.


Responsible for component level troubleshooting and repair.


Provides guidance and training to internal and external customers in establishing operation, troubleshooting, maintenance, and inspection procedures and techniques. 


Analyzes equipment failures to determine cause and recommends corrective action.


Advises and assists in effecting design changes to improve equipment efficiency and/or reduce cost of operation. 


Provides on-site and remote support of training devices.


Evaluate data from MACAR’s/Engineering Support Request and formulate an analysis of problems/write ups.


Integrate the results of analysis into an effective technical support resolution.


Coordinate with the site/customer technical interfaces and Simulation Systems Engineering to define specific requirements that may affect design efforts for modification, upgrades and new training equipment.


Coordination and leadership in resolution of difficult and non-typical technical issues.


Responsible for coordination and implementation of modifications, updates and changes under the MACAR, modification or development program.


Authors and generates SOS Field Services Bulletins and Field Service Advisories for distribution of information regarding FlightSafety built training devices. 


Responsible for update, verification, and release of CAD Drawings


Extensive travel, moment notice travel, shift work, and overtime may be required to accomplish some of the above tasks.


Participate as a classroom instructor to supplement the SOS Technical Training Team.


Design and/or implement equipment modifications with minimal Simulation Systems Engineering assistance or direct supervision.


Responsible for limited software modifications, updates and changes.


This position requires 24 hours, 7 days a week on call support. After hours calls requires the ability to remotely repair in order to restore training devices to full operation.




AS in technical field and a minimum of two years’ experience in a technical field, or six years with experience in fault isolation, problem correction and equipment modification, or equivalent combination of education and experience.


Familiarity with software structures, languages, and applications associated with the simulators in order to make modifications, updates and changes.




Exhibit and practice professional and courteous behavior while interacting with teammates, internal and external customers.


Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.


Accountable for the control and distribution of documents and/or equipment subject to export control restrictions and the security of FlightSafety materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety products.


Accountable for the accuracy and completeness of assigned tasks.


Able to adhere to a work schedule including prompt and regular attendance. 


Periodically fill in for FlightSafety Learning Center Technical Staff during extended absences.  This may include but is not limited to the Technician or Supervisor Training Devices.


Ability to work in a constant state of alertness and safe manner.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma