Field Service Engineer

Purpose of Position

Coordinate with FlightSafety Centers and outside customers to provide product delivery support of FlightSafety Training Devices.

Tasks and Responsibilities

• Installs, checks out, operates, troubleshoots, maintains, repairs, and modifies equipment.
• Responsible for component level troubleshooting and repair.
• Provides guidance and training to internal and external customer.
• Advises and assists in effecting design changes to improve equipment efficiency and or reduce cost of operation.
• Coordinate with the site/customer technical interfaces and Simulation Systems Engineering to define specific requirements that may affect design efforts for modification, upgrades and new training equipment.
• Coordination and leadership in resolution of difficult and nontypical technical issues.
• Responsible for coordination and implementation of modifications, updates and changes.
• Extensive travel - up to 50% of calendar year, moments notice travel, shift work, and overtime may be required to accomplish some of the above tasks.
• Responsible for limited software modifications, updates and changes.
• This position requires on call support as needed.
• Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
• Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.
• Accountable for the control and distribution of documents and or equipment subject to export control restrictions and the security of FSI materials, projects and business information.
• Accountable for the accuracy and completeness of assigned tasks. Able to adhere to a work schedule including prompt and regular attendance.
• Ability to work in a constant state of alertness and safe manner.

Minimum Education and Experience

Associates degree in a technical field and a minimum of two years’ experience in a technical field, or six years with experience in fault isolation, problem correction and equipment modification, or equivalent combination of education and experience.

Knowledge, Skills, Abilities

• Accountability: Meets productivity standards, deadlines, and work schedules. Accepts full responsibility for quality of work, both independent and team projects.
• Adaptability:  Quickly modifies behavior to maintain effectiveness when experiencing major changes.  Approaches change as an opportunity for learning and development.
• Results Oriented:  Focuses on results and desired outcomes and how best to achieve them.
• Teamwork: Cooperates and collaborates with all teammates to achieve common goals and solving problems in a positive manner while valuing the contributions of others.
• Familiarity with software structures, languages, and applications associated with the simulators in order to make modifications, updates and changes.
• Standard office equipment such as computers, phones, photocopiers and fax machines.
• Fluency in English, through both verbal and written communications; Able to read, analyze, and interpret general business documents, technical procedures, or governmental regulations; Able to write reports, business correspondence, and procedure manuals; Able to effectively present information and respond to questions from groups of managers, clients and customers.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Able to apply concepts of basic algebra.
• Able to define problems, collect data, establish facts, and draw valid conclusions; Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Valid Drivers License, where applicable.

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and or move up to 10 pounds and occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include color vision. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; risk of electrical shock and vibration. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.