Engineer Product Support Hardware II

Purpose of Position

Coordinate with FlightSafety Centers and outside customers to provide technical support of FlightSafety Training Devices.

Tasks and Responsibilities

• Installs, checks out, operates, troubleshoots, maintains, repairs, and modifies equipment.
• Responsible for component level troubleshooting and repair.
• Provides guidance and training to internal and external customers in establishing operation, troubleshooting, maintenance, and inspection procedures and techniques.
• Analyzes equipment failures to determine cause and recommends corrective action.
• Advises and assists in effecting design changes to improve equipment efficiency and/or reduce cost of operation.
• Provides on-site and remote support of training devices.
• Evaluate data from MACAR’s/Engineering Support Request and formulate an analysis of problems/write ups.
• Integrate the results of analysis into an effective technical support resolution.
• Coordinate with the site/customer technical interfaces and Simulation Systems Engineering to define specific requirements that may affect design efforts for modification, upgrades and new training equipment.
• Coordination and leadership in resolution of difficult and non-typical technical issues.
• Responsible for coordination and implementation of modifications, updates and changes under the MACAR, modification or development program.
• Authors and generates SOS Field Services Bulletins and Field Service Advisories for distribution of information regarding FlightSafety built training devices.
• Responsible for updates, verification, and release of CAD Drawings.
• This position requires 24 hours, 7 days a week on call support. After hours calls requires the ability to remotely repair in order to restore training devices to full operation.

Minimum Education

• AS in technical field; and two years related experience

Minimum Experience

• Experience with FlightSafety training device maintenance and repair preferred; or equivalent combination of education and experience. Knowledge and expertise for this level usually results from internal progressive experience. However, selection for this position is based on the demonstrated ability of the person to successfully fulfill the requirements listed.

Knowledge, Skills, Abilities

• Familiarity with software structures, general configuration control practices, languages, and applications associated with the simulators in order to make modifications, updates and changes.
• Fluency in English, through both verbal and written communications; Able to read, analyze, and interpret general business documents, technical procedures, or governmental regulations; Able to write reports, business correspondence, and procedure manuals; Able to effectively present information and respond to questions from groups of managers, clients and customers.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Able to apply concepts of basic algebra.
• Able to define problems, collect data, establish facts, and draw valid conclusions; Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Valid Driver’s License, where applicable. Able to obtain a United States Passport

Physical Demands and Work Environment

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include color vision. 

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; risk of electrical shock and vibration. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.